A complaint to the Ombudsman needs to be made in writing. You can do this by e-mail, fax or letter, or by filling in an online complaint form. Your complaint…
Before you apply for a benefit, you should check whether you might be eligible for a benefit. This is an online test that asks you questions about your circumstances and…
To apply for a benefit, you’ll need to fill in an application form either online or at any WINZ office. When you’re applying with WINZ to get a benefit, they’ll…
What WINZ gives you will depend on the kind of benefit you get, how much income you already have, and how high your living expenses are. Most benefits involve WINZ…
You might be able to get a young parent payment even if you’re living with your parents and they’re supporting you. This will depend on how much your parents earn…
You can apply for a student loan online at Studylink. You’ll need a RealMe account and you should apply as soon as possible to ensure your student loan is processed…
Shopping from home and online may be different from shopping at a shop. When you shop at a physical shop, you usually get the basic guarantees covered by the law…
When you buy something online, different rules apply depending on whether the seller is a ‘trader’ (selling things as a business – usually as a company), or just another individual…
…section of the shop’s page. You get more protection if you buy from a trader (person or company selling things as a business). When buying from a trader online, you’ll…
Beyond the general guarantees under the Consumer Guarantees Act, if you buy something from an online NZ trader that’s going to be delivered to your house, the Consumer Guarantees Act…