What is a tenancy mediation?
The mediation service offered by the Tenancy Services is a process where you can discuss a problem with your landlord with the help of an independent mediator. The MBIE’s mediation service usually happens over the phone, but can be face-to-face in more complicated disputes. At mediation, you and your landlord should try to reach an agreement between yourselves about how to resolve the problem you have.
If you come to an agreement during the process, the mediator usually writes down the outcome as a “mediated order.” A “mediated order” is legal. If you can’t agree at mediation, the matter can be passed on to the Tenancy Tribunal for a hearing.