How do I complain about unsafe goods or services?
If you’re buying goods or services from a business, the goods or services should be safe. Some children’s products even have specific safety standard regulations that need to be followed.
If you think that a good or service you have purchased is unsafe, you should complain to the person you bought it from, or the person who made it. If you got hurt because of a product or service (or you nearly got hurt), you can also complain to the Ministry of Business, Innovation and Employment.
You may be entitled to a refund if the item or service is faulty.