How do return policies work?
If you purchased from a shop with a return policy which allows returns and exchanges, you can return the product even though it is not a faulty product. For instance, a sign at the store counter or conditions on the receipt may permit you to exchange goods or offer a no-questions-asked refund. In cases such as these, the policy will form part of your sale contract and the business will be legally required to exchange or return the goods as promised.
Generally, to return an item, you will need to bring your receipt, the item (in the original condition, sometimes with the original packaging and tags), and return it within the return policy timeframe.