I’ve come to an agreement privately with my landlord, can I make our agreement legal?
If you and your landlord resolve the dispute yourselves and come to an agreement, your landlord may choose to have the agreement formalised as a mediator’s order by applying to the FastTrack Resolution Service.
The FastTrack Resolution Service is provided by Tenancy Services and allows you and your landlord to formalise your agreement without having to go through mediation first. If your landlord sends in the agreement, Tenancy Services will contact you (the tenant) to confirm what you’ve agreed to before writing up a mediator’s order. If there seem to be differences between what you agreed to and the information Tenancy Services have received, be sure to let them know.