What do I need to bring with me when I return the faulty goods?
When you go back to the seller, you should bring with you a proof of purchase, such as a receipt and the faulty goods in its original condition. Having a friend or relative as a witness and for support is also good.
The shop where you bought the item can ask for proof that the item was actually bought from that particular shop. A shop can refuse to fix the problem if you cannot prove you purchased the goods from them. If you don’t have the receipt, you could show a credit card statement or a bank statement which shows date, time, amount and location of the sale.
If the goods are faulty and you can prove that you bought them from that shop, but the shop won’t accept this, then you can take a claim to the Disputes Tribunal.