Complaints about Services
If you had paid for a service, but are not happy with the service you had received, you should go back to the service provider and discuss the problem as soon as possible. When you go back to the service provider, you should try to bring with you a proof of payment such as a receipt or an invoice or your customer number.
If the person who sold it to you cannot help, ask to speak to the manager. In some cases, the employees of a business may not have the authority to deal with complaints or give refunds, and it may be necessary to contact their head office.